360ism.com Return Policy
At 360ism, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return eligible items within 15 days of the delivery date, subject to the following terms and conditions:
Eligibility for Returns
- Items must be returned in their original, unused condition, with all tags, packaging, and accessories included.
- Items that show signs of wear, damage, or alteration are not eligible for a refund.
- Certain items, such as final sale, custom-made, digital products, or gift cards, are non-refundable and cannot be returned.
Return Process
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Initiating a Return: To start a return, please contact our Customer Service team at [customer service email] within 15 days of receiving your order. Include your order number and reason for return.
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Return Shipping:
- You are responsible for covering the return shipping costs.
- We recommend using a trackable shipping method to ensure your item reaches us safely.
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Return Approval: Once we receive your returned item(s) and verify their condition, we will notify you via email whether your return has been approved.
Refunds
- Refunds will be processed to the original payment method used during purchase.
- Please allow 7-10 business days after the return is approved for the refund to reflect in your account, depending on your bank or payment provider.
- Shipping fees are non-refundable.
Exchanges
- At this time, we do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order, and we will work to resolve the issue as quickly as possible, including offering a replacement or refund.
Contact Us
For any questions or assistance with your return, please reach out to our Customer Service team at 360ismstudios@gmail.com